FAQ

Know before you go! Please carefully read our cancellation policy and helpful tips below. You can contact us with any questions and we thank you for reading and respecting our policies


We have been monitoring the pandemic situation closely and researching new industry standards in Canada and abroad to ensure we provide the safest and most comfortable experience possible for our valued guests. The health and safety of our guests and team has always been our top priority, therefore we have implemented the following measures at Joyride and may add steps if necessary.


Staff Certification

All Joyride team members are required to be BeautySafe Certified before coming back to work. This is to ensure our staff are confident in their knowledge of sanitary protocols and up to date with all new regulatory guidelines and expectations.


New Joyride Protocols

Bookings and Payments

  • We will no longer accept walk ins. To book an appointment  click here
  • We have limited our capacity to provide more space between our stations. As availability may be limited, we encourage pre-booking future appointments
  • We encourage contactless payments and will accept credit card details by phone to enable a seamless checkout

Cleanliness, Disinfection, and PPE

  • We clean and disinfect all surfaces between every guest appointment
  • Our team will wear appropriate PPE (personal protective equipment) during services including masks, disposable gloves and face shields. 
  • A PPE fee of 5% will be added to every service to assist in covering the additional costs of disinfectant products and PPE required to thoroughly sanitize our facilities between every guest appointment

Social Distancing

  • We will be pre-screening our team members every day before they come to work for any signs of Covid-19 symptoms 
  • Team members that may be experiencing symptoms will not be permitted to come to work, and will be required to stay home recover. All pre-booked guest appointments will be distributed between our other technicians
  • We will ask clients not to wait for their nails to dry at the salon

Facility Enhancements

  • Our waiting area is temporarily closed
  • We have installed plexi-glass shields at the front desk and at our manicure tables
  • We have clear signage communicating our procedures to our guests
  • We recommend to clients to bring their own flip flops for pedicures
  • Our facials, lash and brow services are done in private rooms
Guest Arrival Procedures
  • We recommend arriving no earlier than five minutes before your appointment
  • Clients must come alone to their appointment. We will not be taking large group appointments at this time
  • We ask that guests wear a mask. 
  • Guests can call to let us know they have arrived or give us a wave from outside. We will either let you know you can come in or ask you to wait until your technician has completed their disinfection and sanitization procedures at their station
  • We will ask clients to use hand sanitizer that will be provided
  • If you are experiencing any symptoms or feel unwell in any way, we ask that you please reschedule your appointment 
  • We reserve the right to request any guests to leave if our team feels they cannot confidently perform their service safely
  • We thank all our guests for their patience in case we are running behind. Safety is our number one priority!

Cancellation and re-booking

  • We will have a strict no-show policy as our schedule is limited
  • Cancellation fees will be waived if you are feeling COVID-19 symptoms. 

Everyone is needing a bit more TLC than usual and we are taking extra measures to ensure everyone’s safety.

Through these measures, we feel confident that our team and our guests can enjoy an exceptional experience while remaining safe.

We are all in this together



We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed. Please arrive 5-10 minutes prior to your scheduled service especially if you are a new client. Note your aesthetician originally booked online or over the phone is not always guaranteed and can change without any notice. If you would like to request a specific nail artist you must give us a call and we will try our best to accommodate your request but please know it is not always guaranteed.



Prices do not include gratuities. Membership fees and Pre-paid Packages do not include gratuities as well. Our licensed nail artists and aestheticians would kindly appreciate 15% - 20% gratuity. We appreciate your cooperation and generosity.



TO CANCEL OR RESCHEDULE YOUR APPOINTMENT YOU MUST CALL OR EMAIL US AT HELLO@JOYRIDEVANCOUVER.COM AT LEAST 24 HOURS BEFORE YOUR SCHEDULED APPOINTMENT TO AVOID BEING CHARGED IN FULL. At Joyride we have a strict 24 hour cancellation and downgrade service policy in order to accommodate high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website. For any reason if there is a missed appointment, more than 10 minutes late, downgrade in service, you will still be responsible for the full-service fee of your originally scheduled appointment.



We require a credit card to secure all appointments over the phone and through our online booking system. Joyride Gift Cards can not be used to secure appointments. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you. Notification given at least 24 hours prior will receive no charges. Notification with less than 24 hours will result in 50% charge and 4 hours or no shows we will charged 100% of your service.



Please be sure to book the correct services you need to allow us to allocate the appropriate time for you. If you need to have your gel polish removed prior to your nail service, please make sure to add “Gel Polish Removal” to your service, as it takes additional 15 minutes. If you wish to add nail art, please let us know what specifically you have in mind by email, phone or online booking note section.



We recommend arriving no earlier than five minutes before your appointment, and request that you come alone to your appointment. We please request you to wear a mask before you arrive, however if you do not have one, we have disposable masks available that can be purchased for $1.Upon arrival, give us a call or a wave from outside to let us know you’re here. We will either let you know you can come in or ask you to wait until your technician has completed their disinfection and sanitization procedures at their station. Once inside, you will be asked to use hand sanitizer that we will provide to you.

If you are experiencing any symptoms or feel unwell in any way, we ask that you please reschedule your appointment to another date and time. We reserve the right to request any guests to leave if our team feels they cannot confidently perform their service safely.