FAQ

KNOW BEFORE YOU GO! PLEASE CAREFULLY READ OUR CANCELLATION POLICY AND HELPFUL TIPS BELOW. YOU CAN CONTACT US WITH ANY QUESTIONS AND WE THANK YOU FOR READING AND RESPECTING OUR POLICIES.
We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are always welcome but not guaranteed. Please arrive 5-10 minutes prior to your scheduled service especially if you are a new client. Note your aesthetician originally booked online or over the phone is not always guaranteed and can change without any notice. If you would like to request a specific nail artist you must give us a call and we will try our best to accommodate your request but please know it is not always guaranteed.
GRATUITY
Prices do not include gratuities. Membership fees and Pre-paid Packages do not include gratuities as well. Our licensed nail artists and aestheticians would kindly appreciate 15% – 20% gratuity. We appreciate your cooperation and generosity.
TO CANCEL OR RESCHEDULE YOUR APPOINTMENT YOU MUST CALL OR EMAIL US AT HELLO@JOYRIDEVANCOUVER.COM AT LEAST 24 HOURS BEFORE YOUR SCHEDULED APPOINTMENT TO AVOID BEING CHARGED IN FULL.

At Joyride we have a strict 24 hour cancellation and downgrade service policy in order to accommodate high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website. For any reason if there is a missed appointment, more than 10 minutes late, downgrade in service, you will still be responsible for the full-service fee of your originally scheduled appointment.

BILLING INFO
We require a credit card to secure all appointments over the phone and through our online booking system. Joyride Gift Cards can not be used to secure appointments. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you. Notification given at least 24 hours prior will receive no charges. Notification with less than 24 hours will result in 50% charge and 4 hours or no shows we will charged 100% of your service. 

Please be sure to book the correct services you need to allow us to allocate the appropriate time for you. If you need to have your gel polish removed prior to your nail service, please make sure to add “Gel Polish Removal” to your service, as it takes additional 15 minutes. If you wish to add nail art, please let us know what specifically you have in mind by email, phone or online booking note section. 

ARRIVAL